[ Faqs ]
Frequently asked questions
Headwear Size Guide
1. Will your headwear fit me?
Yes! All of our hats are Unisex and fully adjustable, using a discreet velcro fastening tucked under the inner band. Simply lift up the band, pull the velcro to the correct circumference and fold back down. It's neat and adjusts the inner band fully to your correct head size, without distorting the hat.
2. What sizing do you work in?
Our S size is our smallest fit, fully adjusting from a size 55cm down to 52cm.
Our M size is our Standard 'One size fits all' and our most popular fit- fully adjusting from a size 57cm down to 54cm.
Our L size is our Larger range and fully adjusts from a size 59cm, down to 56cm.
3. What if my size isn't available?
To enquire about a style that isn’t in your size, simply drop us an email to tailor a completely bespoke design. This will fall into our fully customised bracket and there will be a £30 custom fee.
Pre Order and Bespoke
1. What does the 'Pre Order' mean on your product pages?
This means that this particular style is available to purchase on a Made To Order basis. Meaning that this piece is made wholly for you.
2. How long will it take to arrive?
Our Made To Order Products are all different, which is why we give at least 3/4 weeks for the product to be handcrafted and sent to you. We also include the estimated wait time on the dedicated product page, according on the production on how long each individual style takes.
3. What about Bespoke?
Once you've emailed flo@shadedthelabel.com or reached out to us through Instagram direct message, we can start to create your dream style.
For our Headwear, a custom fee of £30 is added. All other styles are individually quoted.
Once happy with your style, we will email you your invoice to purchase and start production. This will take between 4/6 weeks to arrive with you.
Orders & Shipping
1. When will my order be shipped?
All Shaded Jewellery and Outerwear in stock will be carefully prepared and dispatched within the timeframe stated at checkout, unless otherwise stated as ‘Pre Order’ or ‘Made to Order’. If either of these then please see the product description for your estimated production time.
Upon purchasing a Shaded Hat, your chosen design is hand finished by Flo herself, including all stitching and accessorising, so please allow 1-3 days from purchasing for your hat to be made and sent. You will receive an update when your item has been dispatched.
Once your order ships, you'll receive a confirmation email with tracking information.
2. How much is shipping?
Shipping fee is size and weight dependant;
Smaller items (e.g Jewellery, Gloves etc.)
Royal Mail (Standard) Tracked 48hr - £3.50
Royal Mail (Express) Tracked 24hr - £5
Larger items (e.g Hats & Outerwear)
Tracked (Standard) 48hr Royal Mail - £6
Tracked (Express) 24hr Royal Mail - £12
Free Express Shipping on all UK orders over £200.
All orders have the option for Free Store Pickup, if you’re able to pick up your order from our Penzance store.
2. What about international shipping?
International Orders
Shipping outside of the UK is simple and estimated to be delivered within 6 - 12 days. Shipping is size and weight dependant;
USA
Smaller items (e.g Jewellery, Gloves etc.) are £15.
Larger items (e.g Hats & Outerwear) are £25 as standard.
Rest Of World
Smaller items (e.g Jewellery, Gloves etc.) are £8.
Larger items (e.g Hats & Outerwear) are £18 as standard.
Please Note!
Due to new laws, orders to the USA are now posted under the terms of DDP. Shipping is therefore higher as Shaded will bear the cost of import customs clearance, import duties and taxes. Meaning you will receive your order without needing to pay any customs fees.
Orders to the Rest Of World (including the Channel Islands) are posted under the terms of DDU. It’s the buyer’s responsibility to bear the cost of import customs clearance, import duties and taxes.
2. How can I track my order?
Once your order has been dispatched, we'll send you a tracking link by email so you can follow its journey.
3. Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible after placing your order. While we cannot guarantee changes or cancellations, we'll do our best to accommodate your request before the order is processed.
Returns & Exchanges
1. What is your return policy?
We want you to love your Shaded piece no matter what, so if you find yourself needing another size, style or simply changed your mind, we will happily accept returns or exchange on all items received within 30 days. Any returns made after this time will not be accepted.
We're more than happy to help- simply get in touch if you're in need of any styling advice, to help you reach a decision you're happy with.
T&Cs
- All returns must be within 30 days of receiving order and in original condition, unworn and with labels still attached, to be accepted.
- Because of the hat’s delicate shape, please return in all original packaging and protection to ensure your hat doesn’t get damaged in transit.
- The customer pays for return postage. We recommend using Royal Mail, but feel free to use whatever you’re comfortable with.
2. Where do I post back to?
If you would like to go ahead with a refund or exchange;
Please include a note with your order number inside and return all items back to us at;
Shaded The Label
61/62 Chapel Street
Penzance
Cornwall
TR18 4AE
We will send you an email to notify that your return has been received and after quality checks, expect payment back into your account within 3-10 days.
3. Are custom or bespoke pieces eligible for return?
Bespoke or customised pieces are not eligible for return unless they arrive damaged or defective. Please check our full return policy before placing your order.
Storage and Care for Headwear
1. How should I store my hat?
All hats deserve love and aftercare. Which is why every purchase will come with a 100% recycled cotton Shaded Dust Bag.
To keep your hat in pristine condition, we highly advise storing it on a flat surface in its dust bag whenever it's not being worn. This will naturally keep the dust off and avoid any discolouration the hat could come in contact with.
2. What if it comes mishapen?
This can happen, due to not being stored flat, being crushed against anything, or wearing in wet or hot conditions. If your hat suffers a freak accident and is misshapen, heat is your answer!
Simply use a steamer or iron on the steam setting to mold it back to its original shape using your fingers and palms. Re-enact the pottery scene from Ghost if you must. The hat should pop itself back into shape.
Don’t directly apply the Iron to the hat as this will burn the wool and mark it. If you want to iron any section, cover the hat with a thin cloth (or it’s own Shaded dust bag) and glide the iron over the top of this.
If you have a specific query, please email us directly.
3. How do I remove marks or fluff?
For removing any unwanted fibres and fluff off the hat, simply use a trusty lint roller.
For more permanent marks, please use a dry cleaners as the product could become damaged when wet.
We're Here to Help
Can't find what you're looking for? Our team is always happy to help with questions about our pieces, sizing, orders, or anything else.